Cancel/Change Order

Customers may request to cancel an order after completing a purchase on the Lovienna website. However, cancellation is not guaranteed and depends on the current processing status of the order.

We recommend submitting cancellation requests as soon as possible. Once an order has entered fulfillment, been packed, or been handed over to a shipping carrier, we may no longer be able to stop or cancel the shipment.

To request cancellation, contact Lovienna's customer support team by email. Please include the information needed to identify your order and clearly state that you wish to cancel it.

Cancellation Request Process

• Send your cancellation request to [email protected].
• Include your order number and the email address used at checkout.
• Our team will review the order's current fulfillment status.
• We will notify you whether the cancellation can be completed.

Sending a cancellation email does not automatically mean the order has been cancelled. Please wait for confirmation from our support team before considering the request approved.

If you need to update an order after placing it, please contact Lovienna as soon as possible. Depending on the order status, we may be able to assist with certain changes before the order is packed or shipped.

Changes are subject to product availability, fulfillment progress, and whether the requested update can be completed before dispatch.

Customers are responsible for providing accurate shipping information during checkout. If you notice an error in your delivery address, contact us immediately so we can review whether an update is still possible.

Address changes are subject to order processing status and the requirements of the shipping carrier.

Please Check Your Address

• Confirm the street number and street name.
• Check apartment, unit, or suite information.
• Verify the city, state, and ZIP code.
• Ensure the recipient's name and contact details are correct.

Lovienna cannot guarantee successful delivery when incorrect or incomplete information is provided and an address correction is no longer possible.

If you selected the wrong item, color, style, or quantity, you may request an adjustment before your order reaches the relevant fulfillment stage.

All product modifications depend on stock availability and the ability to update the existing order.

If the requested product or option is unavailable, our team may be unable to complete the modification. In that case, we will explain the available alternatives.

After an order is submitted, it may enter a processing workflow that includes payment verification, order review, inventory coordination, picking, packing, and shipment preparation.

These activities may begin shortly after checkout. For this reason, customers should submit cancellation or change requests as early as possible.

If a cancellation request is approved before the order is dispatched, the payment collected for the cancelled order will be refunded through the original payment method, subject to the payment provider's procedures.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Refund Confirmation

Once a refund has been initiated, customers should monitor the original payment account. If the refund does not appear within the timeframe provided by the payment provider, please contact us with your order number.

For orders that have already been shipped or delivered, please refer to our Return & Refund Policy instead of this cancellation procedure.

Certain orders may no longer be eligible for cancellation or modification because fulfillment or delivery activities have progressed beyond the point where changes can be made.

Common Situations

• The order has already been handed over to the shipping carrier.
• The package has entered the carrier's delivery network.
• The order has already been delivered to the shipping address.
• The requested product or replacement option is no longer available.
• The requested change cannot be completed within the existing fulfillment process.

After Shipment

If your order has already shipped, we may not be able to intercept, redirect, or cancel the package. You may contact the shipping carrier to ask whether any delivery options are available.

If you accidentally place the same order more than once or submit an order with incorrect product details, please contact our support team immediately.

We will review the relevant order records and determine whether the duplicate or incorrect order can still be cancelled or adjusted.

Please note that submitting multiple orders does not automatically mean one of them will be cancelled. Each order must be reviewed separately.

Customers are responsible for reviewing their order details carefully before completing checkout and providing accurate information when submitting a cancellation or change request.

Before Completing Your Purchase

• Review product names, styles, and selected options.
• Confirm the quantity of each item in your cart.
• Verify your shipping and billing information.
• Check your email address and recipient details.
• Review the order summary before submitting payment.

When Requesting Changes

• Contact Lovienna as soon as possible after identifying an error.
• Provide the correct order number and relevant purchase details.
• Clearly describe the change or cancellation you are requesting.
• Monitor your email for updates from our support team.

Lovienna is not responsible for changes that cannot be completed because an order has already progressed to a stage where modifications are unavailable.

After placing an order, customers may receive an order confirmation email containing relevant purchase details. Additional messages may be sent as the order moves through processing and shipment.

If you submit a cancellation or change request, please use the same email address associated with your purchase whenever possible.

Check Your Inbox

Please check your inbox and spam or junk folder for messages from Lovienna. Make sure your email address is entered correctly so you can receive important order updates.

If you do not receive a response or need further assistance, contact [email protected].

Some approved order modifications may affect the total purchase amount. Any additional payment or refund resulting from an adjustment will depend on the difference between the original order and the revised order.

We will communicate any applicable payment adjustment before proceeding with a change that affects the order total. Customers should not send card numbers, security codes, or passwords by email.

Once an order has been dispatched, delivery activities are generally managed by the shipping carrier. This may limit our ability to change the destination, stop the shipment, or modify delivery instructions.

Carrier options and available shipment adjustments may vary depending on the destination, service type, and current package status.

Certain situations may require additional review before a cancellation or modification can be approved. These may include payment verification issues, inventory limitations, technical errors, or circumstances affecting shipment preparation.

Review of Special Requests

Lovienna will review special circumstances based on the available order information and current fulfillment status. We may request additional details when necessary to assess a request.

Lovienna may update this Cancel / Change Order Policy when necessary to reflect changes in our order management procedures, fulfillment operations, customer support processes, or business practices.

Any revised version will be published on this page. Customers are encouraged to review the policy periodically to understand the procedures applicable to cancellation and modification requests.

Policy Application

This policy applies to cancellation and change requests submitted for purchases made through the Lovienna website. The availability of any requested adjustment depends on the order status and the circumstances of the request.

Related Store Policies

This policy should be read together with our Shipping Policy, Return & Refund Policy, Terms of Service, and other relevant store policies. Each document provides additional information about the applicable stage of the purchasing and delivery process.

Questions About This Policy

If you need clarification about cancellation eligibility, order modifications, or refund procedures, please contact our support team before submitting a new order whenever possible.

If you need to cancel an order, update purchase details, correct shipping information, or ask questions about this policy, please contact Lovienna using the information below.

When contacting us, please include your order number, the email address used at checkout, and a clear description of the assistance you need. This information helps our team identify your purchase and review your request.