Shipping Policy

Lovienna currently provides shipping services to customers within the United States. Orders are prepared and dispatched from our fulfillment operations and delivered to the shipping address provided during checkout.

We offer shipping for our selection of sunglasses, hats, and scarves. Each order is handled with attention to packaging and shipment preparation to help ensure that products arrive in suitable condition.

Available delivery destinations are determined by the shipping information entered at checkout. Some remote locations, restricted delivery areas, or addresses that cannot be serviced by the available carriers may not be eligible for delivery.

Lovienna applies a flat-rate shipping fee to eligible orders. The applicable shipping charge is displayed during checkout before you complete your purchase, allowing you to review the total cost before submitting your order.

The standard shipping fee covers the transportation of eligible orders through the available delivery network. The final amount payable is displayed at checkout before an order is submitted.

If an order cannot be shipped to the destination provided, we will contact the customer when possible to explain the issue and discuss the available next steps.

Order processing begins after your purchase has been successfully submitted and payment authorization has been confirmed. During this stage, our team reviews the order details, prepares the purchased products, verifies shipping information, and arranges the shipment.

Our standard handling time is one business day. Orders are generally processed Monday through Friday, excluding applicable public holidays and periods when fulfillment operations are unavailable.

Business days refer to Monday through Friday and do not include weekends or applicable public holidays. Orders placed outside normal processing days will generally begin processing on the next business day.

During periods of unusually high order volume, inventory verification, payment review, or operational disruption, processing may take longer than the standard estimate. If a significant delay affects your order, Lovienna will make reasonable efforts to provide an update.

Lovienna uses a daily order cut-off time to organize order processing and fulfillment schedules. Orders received before the cut-off may enter the normal processing queue for that business day.

The cut-off time is an order scheduling guideline and does not guarantee same-day dispatch. Actual processing depends on payment confirmation, product availability, order verification, and fulfillment capacity.

Delivery time consists of two separate stages: order handling and carrier transit. Handling time covers the preparation of your order before dispatch, while transit time begins after the package has been handed over to the shipping carrier.

Delivery estimates are provided for planning purposes and are not guaranteed arrival dates. Actual delivery may vary depending on destination, carrier operations, weather conditions, transportation interruptions, and other circumstances outside our control.

Sundays, weekends, and applicable public holidays are not included in the standard business-day estimates. The carrier's tracking information should be used as the primary reference for the latest shipment progress once tracking becomes available.

Lovienna works with established shipping carriers to transport customer orders. Depending on the destination, package characteristics, and carrier availability, shipments may be delivered through one of the following services:

Tracking Your Shipment

Once your order has been dispatched and tracking information has been generated by the carrier, the tracking details will be provided through the available order notification or shipping confirmation channel.

You can use the tracking number on the relevant carrier's official website to review shipment updates, including available acceptance scans, transportation progress, delivery status, and delivery confirmation.

• Tracking information may take some time to become active after the carrier receives the shipment.
• Shipment updates depend on the carrier's scanning and tracking systems.
• Some tracking events may appear later than the actual movement of the package.
• If your tracking information has not changed for several business days, please contact our support team for assistance.

Lovienna cannot control the frequency or timing of carrier tracking updates. For the most accurate shipment information, please refer to the tracking page provided by the assigned carrier.

Customers are responsible for providing accurate and complete shipping information when placing an order. Before completing checkout, please carefully review the recipient's name, street address, apartment or unit number, city, state, ZIP code, and contact details where requested.

An incomplete or incorrect address can prevent the carrier from completing delivery. It may also result in additional transit time, a delivery exception, or the return of the package to the sender.

Address Changes

If you notice an error in your shipping address, contact Lovienna as soon as possible at [email protected]. Please include your order number and the corrected address.

We can only attempt to update the address if the order has not entered a stage where the shipment details can no longer be changed. Once a package has been handed over to the carrier, address changes may be subject to the carrier's available services and restrictions. We cannot guarantee that a requested address correction will be successful.

Carriers determine their delivery procedures, including the number of delivery attempts, whether a signature is required, and whether a package can be left at a designated location.

A delivery may be unsuccessful for reasons such as an inaccessible address, an unavailable recipient, an incorrect address, restricted building access, or other carrier-related circumstances.

If a delivery attempt is unsuccessful, please review the carrier's tracking page for further instructions. Depending on the carrier, the package may be scheduled for another delivery attempt, held at a designated facility, or returned to the sender.

If your shipment is marked as undeliverable or returned to the sender, contact our customer support team. We will review the available tracking information and communicate the appropriate next steps.

Delayed Shipments

Although Lovienna works with established carriers, unexpected circumstances may affect transportation schedules. Severe weather, operational disruptions, peak shipping periods, transportation restrictions, and other external factors may cause delays beyond the estimated delivery window.

If your shipment is delayed, check the tracking information first for the latest available updates. If there has been no meaningful tracking progress for several business days, contact us so we can review the situation.

Packages Marked as Delivered but Not Received

If the carrier's tracking page indicates that your order has been delivered but you cannot locate the package, we recommend taking the following steps:

• Check around your front door, porch, mailbox, and other usual delivery areas.
• Check with household members, neighbors, or building management if applicable.
• Review the carrier's delivery confirmation and any available delivery notes.
• Contact the carrier directly to request further delivery information.
• Contact Lovienna if the package remains missing after these checks.

Packages Suspected to Be Lost

If a shipment appears to be lost in transit, please contact us with your order number and tracking information. We will review the available shipment records and, where appropriate, coordinate with the carrier to investigate the issue.

Any resolution will depend on the shipment status, carrier findings, and the circumstances of the delivery. We will communicate the available options after reviewing the case.

Lovienna takes care when preparing orders. However, if your package arrives visibly damaged, or if you receive an item different from what you ordered, please contact us as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide:

• Your order number and the email address used at checkout.
• A brief description of the issue.
• Clear photographs of the affected item and its packaging, where applicable.
• Any relevant shipping or delivery information.

Our support team will review the information and explain the appropriate resolution based on the circumstances. Depending on the case, available solutions may include a replacement, refund, or another suitable arrangement.

Please retain the original packaging and affected items until the matter has been reviewed, as they may be needed for verification or carrier investigation.

If you need to modify or cancel an order, contact our customer support team as soon as possible after placing your purchase. Please include your order number and clearly describe the change or cancellation request.

We will make reasonable efforts to accommodate requests submitted before the order has been processed or dispatched. However, modifications and cancellations cannot be guaranteed once an order has entered fulfillment or has been handed over to a carrier.

If the shipment has already been dispatched, you may need to receive the package and follow the applicable return procedures outlined in our Return & Refund Policy.

Certain destinations may have delivery limitations due to carrier service coverage, transportation restrictions, or local operating conditions. Lovienna reserves the right to review shipping eligibility when an address cannot be serviced through the available delivery network.

Delivery estimates may also be affected by circumstances outside our reasonable control, including:

• Severe weather and natural events.
• Carrier network disruptions or transportation delays.
• Public holidays and periods of unusually high shipping volume.
• Incorrect, incomplete, or inaccessible delivery addresses.
• Unexpected operational or logistical interruptions.
• Other circumstances that prevent normal transportation or delivery.

In these situations, delivery may take longer than the standard estimated timeframe. We appreciate your understanding while the carrier works to complete transportation and delivery.

If you have questions about shipping costs, order processing, delivery estimates, tracking updates, or a shipment issue, our customer support team is available to assist you.

When contacting us about an existing order, please include your order number and the email address used at checkout. Providing these details helps us identify your purchase and review your request more efficiently.

The following information identifies Lovienna's business location for customer correspondence and general inquiries.

Please contact our support team before sending any returns, exchanges, or other order-related packages. The business address above should not be assumed to be an authorized return destination. Return instructions will be provided separately when applicable.

Lovienna may update this Shipping Policy when necessary to reflect changes in shipping operations, carrier services, delivery arrangements, or business procedures.

Any updated version will be published on this page. Customers are encouraged to review the policy periodically to stay informed about the shipping terms applicable to their purchases.

By placing an order through Lovienna, you acknowledge that you have reviewed the shipping information presented on this page, including the applicable shipping fee, estimated processing period, delivery timeframe, and tracking procedures.