Contact Us
Last updated: November 2026
We're here to help. Whether you have a question about our products, need assistance with an order, or simply want to get in touch, the Lovienna team is ready to assist.
How Can We Help You?
At Lovienna, we want your shopping experience to be straightforward and convenient. If you need information about our sunglasses, hats, scarves, or an existing purchase, please contact our customer support team.
To help us respond more efficiently, include your order number when contacting us about an existing order and provide as much relevant information as possible.
01. Contact Our Support Team
Email is the primary way to reach Lovienna for customer service inquiries. You can contact us about product details, order questions, shipping updates, returns, or general feedback.
Product Questions
Need more information about sunglasses, hats, scarves, or product details? Send us your questions.
Order Assistance
Contact us for help with order confirmations, order details, or delivery-related questions.
Returns & Refunds
Reach out if you need guidance about return requests or refund procedures.
02. Customer Service Hours
Our customer support team is available during the following hours. Messages received outside these hours will be reviewed during the next support period.
| Service Information | Details |
|---|---|
| Support Days | Monday – Saturday |
| Support Hours | 8:00 AM – 7:00 PM EST |
| Contact Method | Email support |
| Support Email | [email protected] |
03. Before Contacting Us
To help us understand your request and provide relevant assistance, please prepare the following information when applicable:
- Your full name and the email address used when placing the order.
- Your order number, if your inquiry relates to an existing purchase.
- The product name or item you are asking about.
- A clear description of your question or concern.
- Relevant photos or supporting details, if they help explain the issue.
Please avoid sending unnecessary sensitive personal or payment information through email.
04. Order-Related Inquiries
If you are contacting us about an order, including your order number in your message will help us locate the relevant information more efficiently.
| Inquiry Type | Information to Include |
|---|---|
| Order Status | Your order number and the email address used at checkout. |
| Shipping Questions | Your order number and a brief description of the delivery concern. |
| Return Requests | Your order number, product name, and reason for the request. |
| Damaged or Incorrect Items | Your order number, a description of the issue, and clear photos when available. |
05. Our Response Process
We aim to review customer inquiries carefully and provide helpful responses during our stated support hours.
- Submit Your Inquiry: Send your message to our customer support email or use the contact form below.
- Request Review: Our team reviews the information and identifies the type of assistance needed.
- Follow-Up: If additional information is required, we may contact you for clarification.
- Assistance: We provide relevant information or guidance based on your inquiry.
Response times may vary depending on the nature and volume of requests. Providing complete information helps us handle your inquiry more efficiently.
06. Contact Information
You can use the following details to reach Lovienna or find our online store.
| Contact Details | Information |
|---|---|
| Store Name | Lovienna |
| Website | https://lovienna.com/ |
| Email Address | [email protected] |
| Business Address | 640 Flanders Rd, Southington, CT 06489-1305, United States |
| Business Hours | Monday – Saturday, 8:00 AM – 7:00 PM EST |
Send Us a Message
Have a question or need assistance? Complete the form below and provide the details of your inquiry. Our team will review your message and respond using the email address you provide.
We're Here to Help
Thank you for choosing Lovienna. Your questions and feedback are important to us. Whether you need assistance before placing an order or support after your purchase, we look forward to hearing from you.
For customer service inquiries, please contact us directly using the details below.