Return & Refund Policy

Lovienna accepts eligible return requests within 60 days from the date your order is delivered. This return period gives you time to review your purchase and decide whether the item meets your expectations.

Our policy applies to products purchased directly through the Lovienna online store, including sunglasses, hats, and scarves. Items must meet the return conditions outlined in this policy to qualify for a return and refund.

To begin the return process, please contact our customer support team with your order number and the reason for your request. We will review your information and provide the appropriate return instructions.

To qualify for a return, products should be kept in their original condition and prepared for inspection. This helps us verify the returned item and determine whether it meets the requirements of our return policy.

Returned products may be inspected after receipt to confirm their condition and verify the information included in the return request. Items that do not meet the stated eligibility requirements may not qualify for a refund.

Customers have 60 days from the date their order is delivered to contact Lovienna and request a return. The delivery date shown in the carrier's tracking information is used as the reference point for calculating the return period.

Return requests submitted after the 60-day period may not be eligible under our standard return policy. If an exceptional circumstance has affected your ability to submit a request on time, please contact us so we can review the situation.

We aim to make the return process straightforward. Before shipping an item back, please contact Lovienna so our team can verify your purchase and provide the appropriate instructions.

Please do not send products to our business address without receiving return instructions first. This helps ensure that your package reaches the correct return destination and can be identified when received.

Lovienna does not charge return or refund processing fees for eligible returns. Customers can request a return without an additional handling or restocking fee being deducted from their approved refund.

Please contact our support team before arranging your return shipment. Any applicable return shipping arrangements will be communicated with the return instructions so that you understand the process before sending your product.

Original outbound shipping charges, if separately paid and applicable, are handled according to the circumstances of the return and the applicable refund terms. No return or refund processing fee is charged by Lovienna.

Once your returned item has been received and inspected, Lovienna will determine whether it qualifies for a refund. If the return is approved, the refund will be processed to the original payment method used when placing the order.

The refund processing period refers to the time Lovienna needs to complete the refund after the return has been received and approved. It does not include any additional posting time required by the financial institution.

If you have not received your refund after the applicable processing and bank posting periods, please contact us with your order number so we can help review the transaction.

If you receive an item that is incorrect, damaged, or different from what you ordered, please contact Lovienna for assistance. Our team will review the issue and explain the available resolution options.

Incorrect Items

If the product received does not match your order confirmation, please provide your order number and clear photographs of the item received. We will compare the information with your original purchase and determine the appropriate next steps.

Damaged Items

If an item arrives damaged or defective, contact us with a description of the issue and photographs showing the affected areas. Where possible, include images of the original packaging to help us assess whether the issue occurred during transportation.

Replacement Options

Depending on product availability and the circumstances of your request, we may offer a replacement or another suitable resolution. If a replacement is unavailable or unsuitable, an eligible refund may be considered.

Please wait for instructions from our support team before returning an incorrect or damaged product.

To maintain a consistent return process, certain items or circumstances may not qualify for a standard return. The following conditions may affect return eligibility:

• Products showing signs of use, wear, or damage beyond what is reasonably necessary for inspection.
• Items that have been altered, modified, or intentionally damaged after delivery.
• Products returned without the necessary order information or without prior communication with our support team.
• Items that cannot be verified as purchases made through the Lovienna online store.
• Return requests submitted outside the 60-day return window, unless an exception is approved by our team.

These conditions do not limit your ability to contact us about products that arrive damaged, defective, or incorrect. Such cases will be reviewed separately based on the details and evidence provided.

If you wish to cancel an order, please contact Lovienna as soon as possible after completing your purchase. Include your order number and clearly state that you would like to cancel the order.

We will make reasonable efforts to accommodate cancellation requests before the order enters fulfillment or is dispatched. However, cancellations cannot be guaranteed once an order has been processed or handed over to the shipping carrier.

If an order has already been shipped, you may need to receive the package and follow the return procedure described in this policy.

If a cancellation is successfully approved before shipment, any eligible refund will be issued to the original payment method. The applicable refund processing period will be communicated by our support team.

Orders Not Yet Delivered

If your order has not arrived within the estimated delivery timeframe, please check the tracking information provided by the shipping carrier. Delivery estimates may be affected by transportation conditions, carrier operations, and other external circumstances.

Lost Shipments

If your package appears to be lost in transit, contact our customer support team with your order number and tracking information. We will review the shipment status and, where appropriate, coordinate with the carrier to investigate.

Packages Marked as Delivered

If tracking indicates that your order was delivered but you have not received it, please check your mailbox, front door, porch, household delivery areas, and with neighbors or building management where applicable.

You may also contact the carrier for additional delivery information. If the package remains missing, contact Lovienna so we can review the available information and discuss the appropriate next steps.

Refund or replacement eligibility for missing shipments will be reviewed based on the carrier's findings and the circumstances of the order.

When preparing an eligible item for return, please package it carefully to help prevent damage during transportation. Products should be returned with their original packaging, accessories, and included components where applicable.

• Use suitable protective packaging for the returned product.
• Include the relevant order information as instructed by our support team.
• Ensure that the package is securely sealed before shipment.
• Use the return destination and shipping instructions provided by Lovienna.
• Keep any available return shipment receipt or tracking information.

For sunglasses, hats, and scarves, appropriate packaging is particularly important to help preserve the shape, structure, and condition of the products during transportation.

Lovienna recommends keeping the return tracking details until the returned package has been successfully delivered and the return process has been completed.

Approved refunds are generally issued to the original payment method used for the purchase. This helps ensure that the refunded amount is returned to the account associated with the original transaction.

After the refund has been processed by Lovienna, your payment provider may require additional time to post the transaction. The exact posting period depends on the provider's internal processing procedures.

If your original payment account is closed or no longer available, please contact our support team for assistance before submitting your return request.

If you have questions about return eligibility, refund status, damaged products, incorrect orders, or the return process, our customer support team is available to assist you.

When contacting us about a return or refund, please include your order number, the email address used at checkout, and a brief explanation of your request. Photographs may also be helpful when reporting damaged or incorrect products.

The following information identifies Lovienna's business location for customer correspondence and general inquiries.

Please contact our support team before sending any returns or exchanges. The business address above should not be assumed to be an authorized return destination. Return instructions and the applicable return address will be provided separately when your request is reviewed.

Lovienna may update this Return & Refund Policy when necessary to reflect changes in return procedures, refund arrangements, or business operations.

Any revised version will be published on this page. Customers are encouraged to review the policy periodically to stay informed about the return and refund terms applicable to their purchases.

By placing an order through Lovienna, you acknowledge that you have reviewed the information presented in this policy, including the 60-day return period, eligibility requirements, return procedures, and refund processing timeframe.